Huw Owen-Reece MD

Chief Medical Officer
Banner University Medical Center

Huw Owen-Reece, MD is Chief Medical Officer for Banner – University Medical Center Phoenix where he was medical director of critical care for four years prior to his current role. Dr. Owen-Reece received his degree at St. Mary’s Hospital Medical School, London, UK in 1988. He completed his training in anesthesia and critical care medicine there and practiced in the National Health Service at the Royal London Hospital until he moved to the United States in 2005. As a result of working in two countries he has a broad perspective of patient and staff satisfaction.

Check out the incredible speaker line-up to see who will be joining Huw.

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Patient Experience Design and Innovation

Sunday, April 12th, 2015

08:50 Keynote: Embracing Transparency And Empowering Patients

To address patient experience in a way that would “move the needle,” the senior executive team at Banner-University Medical Center Phoenix restructured the department. Patient experience strategy and operations now rest with the Chief Nursing Officer and Chief Medical Officer. Capitalizing on the restructuring, the CNO and CMO revised leader rounding expectations, processes, and report outs to be more transparent, foster the cultural expectations, and connect better with patients and families. These expectations were reinforced through simulation sessions and reformatted report outs.

At the end of this session the learner will understand:
• How to incorporate simulation to enhance leader understanding of rounding expectations
• How different structures can accelerate buy-in and ownership of the patient experience throughout the enterprise