Jean Ball

Jean Ball, PT, M.Ed., CPHQ

Graduate of Simmons College, 1982, with a Bachelor of Science Degree in Physical Therapy and a graduate of Endicott College, 2004, with a Master of Education Degree in Organizational Management.

Clinical patient care experience includes acute inpatient care, inpatient rehab, home care, outpatient orthopedics and sports medicine for over 20 years.

Progressive clinical management experience including Director of Physical Therapy for a 160 bed rehabilitation hospital with multiple outpatient clinics including the creation of multiple business plans, budget development, and successful openings of multiple off-site outpatient therapy clinics while ensuring the successful regulatory compliance.

Focused work on organizational culture and performance improvement responsibilities for over 10 years. Formal improvement training in CQI (Continuous Quality Improvement), TQM (Total Quality Management), GE Change Acceleration Processes, IHI High Reliability Training for Rapid Cycle Improvement projects, and Lean for Leaders. Certified as a CPHQ (Certified Professional in Healthcare Quality) in 2009.

For the past five years, responsibility for organization-wide patient/family centered culture, outcomes metrics related to patient experience including HCAHPS, as well as front-line Patient & Family Relations functions. Facilitates and consults with many departments and project teams for standards interpretation and data measurement requirements.  Functions as Improvement Coach to large cross functional teams across the organization.

Presents findings related to organizational performance and risks to a variety of audiences including Board of Trustees, Executive team, Senior Leadership, Manager’s Meeting, and department staff meetings of all disciplines related to progressing a patient & family-centered culture.

Lives in Nahant, MA with husband and three children.