Next Generation Patient Experience 2015 (past event)
December 01 - 03, 2015
Contact Us: 1.888.482.6012
Kara Weaver
Executive Director Of Patient And Family Experience
Roswell Park Cancer Institute
Check out the incredible speaker line-up to see who will be joining Kara.
Download The Latest AgendaYour Patient Experience Strategy and Execution
Thursday, February 12th, 2015
11:00 Strategies And Processes For Real-Time Service Recovery; When A Parking Pass Isn’t Enough
This will be a one hour interactive sessions that will discuss the role of service recovery in delivering an exceptional patient experience.
Learning Objectives:
• The use of relationship centered communication in service recovery
• The power of reflecting listening
• Empowering staff as the backbone of service recovery
• The power of empathy in service recovery
Through solicitation of participant’s toughest cases we will work through situations to model and practice the use of empathy and communication in service recovery.
Learning Objectives:
• The use of relationship centered communication in service recovery
• The power of reflecting listening
• Empowering staff as the backbone of service recovery
• The power of empathy in service recovery
Through solicitation of participant’s toughest cases we will work through situations to model and practice the use of empathy and communication in service recovery.