Kara Weaver, Executive Director Of Patient And Family Experience at Roswell Park Cancer Institute

Kara Weaver


Executive Director Of Patient And Family Experience
Roswell Park Cancer Institute

Check out the incredible speaker line-up to see who will be joining Kara.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015


11:00 Strategies And Processes For Real-Time Service Recovery; When A Parking Pass Isn’t Enough

This will be a one hour interactive sessions that will discuss the role of service recovery in delivering an exceptional patient experience.

Learning Objectives:
• The use of relationship centered communication in service recovery
• The power of reflecting listening
• Empowering staff as the backbone of service recovery
• The power of empathy in service recovery

Through solicitation of participant’s toughest cases we will work through situations to model and practice the use of empathy and communication in service recovery.