Virgie Mosley

Patient Experience Manager
UCLA Health

Virgie Mosley is a Manager in the Office of the Patient Experience Department for UCLA Health, which includes 4 hospitals with 850 beds, 200 primary and specialty care centers. As a healthcare professional, she has worked in the healthcare industry for many years and has had oversight in patient satisfaction including patient grievances, physician communication, health system operations, volunteer programs, report methodology and service recovery. She attended the University of Southern California.

Check out the incredible speaker line-up to see who will be joining Virgie.

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Patient Experience Culture

Thursday, March 12th, 2015

14:05 Presentation: ARC: An Innovative Way To Increase And Improve Communication Between Clinical Trainees And Patients

The ARC (Assessing Resident CICARE) Program is an innovative program that is comprised of a community of student undergraduate volunteers, UCLA Health Leadership, David Geffen School of Medicine Leadership, resident trainees, and staff who are dedicated to improving overall patient satisfaction. Undergraduate Pre Med Students survey patients using UCLA Health’s CI CARE customer service strategy to quantify resident trainees interactions with patients. Program goals include improved physician communication, providing patient feedback, meet ACGME requirements and evaluate the success of CICARE

Learning Objectives:
• Increase resident trainee awareness about the importance of communication with their patients
• How to increase patient satisfaction by improving physician communication
• How to develop a program such as this