Alan Dubovsky

Director, Operations
The Emory Clinic

Alan Dubovsky is the Director of Customer and Physician Engagement with The Emory Clinic in Atlanta, Georgia, the outpatient division of Emory Healthcare. Alan is responsible for the patient experience across Emory Clinic comprising over 100 clinical areas delivering over 3 million patient encounters annually. Alan manages the Service Management department, which includes the functions of service process improvement and coaching, Guest Services, Patient Advocacy, Interpretation Services, and Emory Healthcare’s special constituent patient program. Alan also serves as the main administrative champion for all physician engagement efforts for over 1800 providers. Alan joined Emory in 2011 with over 10 years of healthcare experience focused on improving the patient experience.

Check out the incredible speaker line-up to see who will be joining Alan.

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Patient Experience Culture

Thursday, March 12th, 2015

13:35 Presentation: Improving The Ambulatory Access Strategy

Over the last 18 months, The Emory Clinic, in Atlanta, Georgia, has made remarkable improvements to almost every aspect of the Patient Access experience. Through intentional and long-lasting efforts (led by a central Patient Access team and championed by physicians) around schedule optimization, call center enhancements, and removing access barriers, The Emory Clinic has seen tremendous progress in creating the ideal ambulatory access experience

Learning Objectives:
• How to create a consistent patient access experience
• How to accelerate and implement access improvements that are championed by physicians
• How to create a shared vision for the ideal patient access experience