Amy Szczesniak MS, RN

Amy MG Szczesniak, MS, RN is the chief experience officer at Upstate University Hospital in Syracuse, NY. The chief experience officer position was formed in 2015 to support the organization’s work to enhance the patient experience. In her role as chief experience officer, Szczesniak oversees patient relations, volunteer services, and spiritual care. Szczesniak has been in healthcare in the Syracuse area for 17 years with various roles such as working as a registered nurse in the cardiac, radiology, and operating room arenas and as clinical nurse specialist for med/surg and orthopedics.  Szczesniak also served as a director of the Office of Patient Experience for 2 years prior to her appointment at Upstate. She earned a bachelor’s degree in nursing from Russell Sage College, and a master’s degree in nursing education from Keuka College. Amy has a passion for patient centered care and delivering exceptional patient experiences.