Brenda Johnson

Ms. Brenda Johnson is Vice President of Experience and Service Excellence for Dimensions Healthcare System (DHS), the largest not-for-profit provider of healthcare services in Prince George’s County, Maryland.  Dimensions and its member institutions (Prince George’s Hospital Center, Laurel Regional Hospital, Bowie Health Campus, Glenridge Medical Center and its affiliate facilities) provide comprehensive quality healthcare services ranging from prenatal care, behavioral health, rehabilitative services and more.  She joined DHS in July 2012 where she started as Senior Director of Physician Relations & Special Projects for Laurel Regional Hospital.

Mrs. Johnson’s current responsibilities are focused on the overall leadership, design, implementation and sustainability of initiatives to improve service excellence, patient and physician experience at DHS.  In collaboration with clinical and non-clinical teams, Brenda’s efforts focus on improving the overall quality of patient experience and ensuring that all patient experiences at DHS embody the highest degree of service and compassion.  Brenda creates mutually beneficial partnerships with all in-house and referring physicians.  She is responsible for building and strengthening relationships/partnerships with key stakeholders throughout DHS to ensure patient/family-centered program development that meets community health needs and, most importantly, engages the staff and physicians.

Prior to her time at DHS, Brenda most recently served as Director of Destination Medicine Services at the University of Maryland Medical Center.  During her service she developed a brand new service, Destination Medicine Services that provided non-clinical services to patients and their families to ensure positive memorable moments. This new service was built on the foundation of a hospital-wide, multidisciplinary committee charged with creating a culture capable of providing positive patient experiences to a global-based patient population. 

Mrs. Johnson served in several director-level positions at the R Adams Cowley Shock Trauma Center over a 14 year period.  Her responsibilities included managing strategy and policy formulation and implementation.  In addition, she led the department of the EMS Coordinator Office and directed all planning and business development activities for the Center.  She also assisted the Vice President with external affairs including legislative and community relations.  

Brenda holds a BA degree in Healthcare Science & Policy and a MS degree in Emergency Health Services from the University of Maryland Baltimore County.  She obtained her MBA from Loyola College in Maryland.