Next Generation Patient Experience 2015 (past event)
December 01 - 03, 2015
Contact Us: 1.888.482.6012
Brian Carlson
Director, Patient Access and Experience/Associate Hospital Director
Vanderbilt University Medical Center
Check out the incredible speaker line-up to see who will be joining Brian.
Download The Latest AgendaPatient Experience Design and Innovation
Sunday, April 12th, 2015
09:10 Keynote: Promoting A Physician Culture Of Service Excellence and Professionalism
Physicians are at the center of the care delivery team and ensuring they are aligned with a culture of service excellence and professionalism is essential. This talk with share the experiences of Vanderbilt in developing and sustaining a physician culture of service excellence.
Items that will be covered will include:
• Evaluating and Providing feedback to physicians
• Messenger system for high risk events
• Helping physicians take control of their professional reputation
Items that will be covered will include:
• Evaluating and Providing feedback to physicians
• Messenger system for high risk events
• Helping physicians take control of their professional reputation