Brian Carlson, Director, Patient Access and Experience/Associate Hospital Director at Vanderbilt University Medical Center

Brian Carlson


Director, Patient Access and Experience/Associate Hospital Director
Vanderbilt University Medical Center

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Patient Experience Design and Innovation

Sunday, April 12th, 2015


09:10 Keynote: Promoting A Physician Culture Of Service Excellence and Professionalism

Physicians are at the center of the care delivery team and ensuring they are aligned with a culture of service excellence and professionalism is essential. This talk with share the experiences of Vanderbilt in developing and sustaining a physician culture of service excellence.
Items that will be covered will include:

• Evaluating and Providing feedback to physicians
• Messenger system for high risk events
• Helping physicians take control of their professional reputation