Char Ryan

Char Ryan, MHA, is currently the Patient Experience and Employee Engagement Officer for the Keck Medicine of USC Health System. Her passion for improving the experience of her colleagues, patients and their families at Keck has developed over her 22 years in healthcare and 13 of those years at Keck.   Char and her team led the implementation of the Keck Service Culture within six months.  Char's responsibilities include sustaining and growing the Keck Culture of Service, communication, patient advocacy, patient and family services/programs, interpretation services, patient and family advisory councils, and satisfaction surveys.  Char will provide an overview of programs and services, as well as tactics, Keck has developed and implemented to exceed our patients' and their families' expectations.