Christine Cunningham, Chief Experience Officer at El Camino Health

Christine Cunningham


Chief Experience Officer
El Camino Health

Check out the incredible speaker line-up to see who will be joining Christine.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015


15:00 Using Lean Principles To Improve Every Aspect Of The Patient Experience

More and more healthcare organizations are embarking on their ‘lean’ journey to improve the delivery of value to patients. Making the patient the focus of all improvement, lean management systems help us to continually improve the entire patient experience from start to finish and, on a daily basis, identify opportunities, make changes and measure success.

Learning Objectives:
• Understand why developing a Daily Management System is vital to ensuring improvements are sustained
• Ensure that your journey includes empowering all staff to become relentless problem solvers
• Explore how visual management is key to staff engagement and outcomes measurement

Patient Experience Culture

Thursday, March 12th, 2015


11:50 Panel: Structuring An Effective Patient Experience Practice

As a patient experience leader coming into your role, what should your department look like? What are the minimum resources needed to be successful? What are some examples of reporting structures and why do they work?