Connie Bonebrake MSW, LHNA

Connie Bonebrake, MSW, LHNA, Senior Vice-President, Chief Patient Experience Office. Ms.  Bonebrake was appointed Carolinas HealthCare System’s first Patient Experience Officer in late 2012.  She is responsible for the development and on-going implementation of the organization’s patient experience strategy across the continuum. She leads a team of consultants who support providers, leaders and teammates as they demonstrate their commitment to put “patients first, always.”  Spiritual Care and Education as well as Language Services are also part of the Patient Experience Division ensuring an ongoing elevation of the importance of culturally competent care. With over twenty-five years of experience in healthcare, sixteen, at CHS, Ms. Bonebrake brings a history of advocacy for patients and families across the continuum of care. She is a licensed nursing home administrator with a Masters in Social Work from UNC-Chapel Hill. Prior to her current role, Ms. Bonebrake served as SVP of CHS Post-Acute Care Services with responsibility for Home Health, Hospice and Skilled Nursing Facility operations. In 2007, under her leadership, CHS became an early adopter of Person-Centered Care and opened a house-hold model facility, Huntersville Oaks.  In 2006, she was awarded the Distinguished Alumni Award from UNC School of Social Work and in 2010 she was named the Association of Home and Hospice Care of North Carolinas Leader of the Year.