Doris Lopez

VP, Patient Experience
Interfaith Medical Center

Doris Lopez is a Sr. Healthcare Executive with a proven background in managing multi-million dollar operations and transforming corporate culture across hospitals, large-scale practices and non-profit teaching hospitals.

In her role as VP of Patient Experience with Interfaith Medical Center, Ms. Lopez educated the staff in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), tying the importance of high performance rating to results and reward.

In addition, she initiated Bringing the Patient Experience Forward, an enterprise-wide initiative designed to enhance the center’s commitment to exceptional employee and patient experiences.

As Administrator of Emergency Services for the SUNY Downstate Medical Center, Ms. Lopez directed a $5M budget, grew patient volume and revenues, reduced costs and improved patient services.

Her roles as Executive Director for the largest cosmetic surgery practice in the US and with a non-profit Federally Qualified Health Center honed her strategic planning skill as she led cross-functional business and medical departments, creating integrated, efficient overall operations.

Taking her expertise beyond the doors of the facility, Ms. Lopez is recognized for building strong community partnerships and promoting responsible health care, leveraging her track record in marketing and public relations to be an effective communicator and community spokesperson. She is dedicated to improving the patient experience, drawing on her experience as a patient advocate and stakeholder liaison and wraps her operational strategies around a patience-centric core.

She is also an Adjunct Professor and active on charity boards and associations. In 2012, she was honored among Brooklyn’s 25 Most Distinguished Women.

Check out the incredible speaker line-up to see who will be joining Doris.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

15:55 Champagne Roundtable Discussions

Potential Topics:

1. Prevention of physician burn-out—increasing provider engagement in PX efforts
Moderator: Peggy Greco, PhD, Clinical Psychologist, Director of Physician Coaching Program, Nemours Children’s Clinic

2. Purposeful leadership rounding
Moderator: Sandy Myerson, SVP & Chief Patient Experience Officer, Mount Sinai Health System

3. Using digital rounding to improve visibility and the patient experience
Moderator: Shawn Lemerise, VP, Business Development, CipherHealth

4. Exploring the connection between employees and patient experience outcomes
Moderator: Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions

5. Strategies for managing patients, patience and perception of wait time
Moderator: Jan Althouse, RDH, MHA, FACHE, LSSBB, Patient Experience Coordinator, Cook Children's Health Care System

6. Establishing a system-wide multi-disciplinary PX steering committee
Moderator: Renee Jones, Director, Patient Experience, The OSU Comprehensive Cancer Center-James Cancer Hospital and Solove Research Institute

7. Health literacy—closing the gap between clinicians and patients
Moderator: Doris Lopez, VP, Patient Experience, Interfaith Medical Center

8. Communication strategies to improve the patient-physician relationship
Moderator: Steven Kaplan, MD, Associate Chief Medical Officer,
Ambulatory Care and Patient Experience, New York-Presbyterian Hospital

9. Essential elements of a successful and sustainable patient experience strategy
Moderator: Rick Evans, Senior Director and Chief Experience Officer, Massachusetts General Hospital

10. Partnering patient experience with quality and safety
Moderator: Jean Ball, Chief Compliance Officer and Director of Patient Experience at North Shore Medical Center

11. Putting the value back on the patient/provider relationship
Moderator: Lance Donkerbrook, COO, Commonwealth ACO