Next Generation Patient Experience 2015 (past event)
December 01 - 03, 2015
Contact Us: 1.888.482.6012
Emily F. Boss MD, MPH, FACS
Physician, Patient Experience Champion
Johns Hopkins University School of Medicine
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Thursday, March 12th, 2015
09:20 Keynote: Hard Truths About The Soft Stuff: Engaging Physicians In Patient-Centered Care
With an influx of new regulations, electronic record systems, and increased patient volume demands in today’s clinical practice environment, physicians may react unenthusiastically to the idea of being subjectively evaluated by patients through satisfaction surveys and scores. This presentation will provide practical tips for educating and engaging physicians in a culture which prioritizes patient and family-centered care and patient satisfaction. The presenter is a pediatric otolaryngologist who has championed efforts to improve patient satisfaction, most specifically through emphasis on provider-family relationships, in a large and reputable academic surgical department. Relevant and ongoing research surrounding satisfaction, patient-centered communication, and relationship with health outcomes will be incorporated into the presentation.