Greg Berney

Director, Patient Engagement
Cone Health

Greg joined Cone Health in Greensboro, NC in 2009 and currently serves as Director of Patient Engagement. He is passionate about cultivating a customer-centered culture and ensuring that every decision the health system makes that has a material impact on patients includes patients in the decision making process. Greg leads the organization’s Patient and Family Advisory Council and is also responsible for partnering with patients to transition the population to one of highly self-activated, self –managed partners in healthcare delivery and consumerism.

Previously, Greg served as Senior Manager of Patient Experience at Cone Health. In this role, Greg was responsible for addressing organizational Patient Experience opportunities from problem identification through innovation, planning, and execution of improvement initiatives. Greg provided project management and consultation for an organization of 6 inpatient hospitals and 100+ emergency, ambulatory and outpatient areas in close collaboration with senior administrative and physician leadership.

Greg holds a BS from University of Maryland in Family Studies and a Masters of Social Work degree from Arizona State University.

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

12:00 How Getting Curious Can Transform Patient Perception Of Responsiveness

Perception of staff responsiveness is a key indicator of overall patient satisfaction and a domain of focus for many organizations. In this workshop, we will share how Cone Health leveraged the power of curiosity to gain deeper knowledge of why patients press call lights and how to ensure patient needs are met more consistently and with fewer interruptions to staff. Through practical application of curiosity and behavioral chance concepts, workshop participants will partner together to build a “responsiveness system” from the ground up.

Learning Objectives:
• Learn the core patient preferences that determine patient perceptions of responsiveness
• Learn how to eliminate one of your most frequently used, but least effective responsiveness mechanisms
• Learn how to build a high-functioning responsiveness system from the ground up and how to get buy-in from staff and inpatient department leaders