James Legault

James Legault, Director of Clinical Practice Analysis (CPA) and Infection Control (IC), is a graduate of Rutgers University and earned his master’s degree in Business Administration from Syracuse University.  He joined Upstate Medical University back in 1995 in the division of Information Management & Technology.  He transitioned over to the field of Quality when he became Director of Clinical Practice Analysis/Infection Control in 1998.  Prior to joining Upstate, James had worked at Carrier Corporation and Blue Cross Blue Shield of Central New York. 

James is responsible for supporting the quality improvement efforts throughout University Hospital by gathering, reporting and analyzing outcome measures focusing on our 5 pillar model: growth, quality/patient safety, service, finance and people.  James is very involved with quality improvement projects with University Healthsystem Consortium (UHC), and acts as the quality improvement coordinator for Upstate.  James is very active in efforts focusing on patient satisfaction measurement and improvement.  He has been the main contact with Press Ganey Associates and has been responsible for training hospital staff on the use of Press Ganey’s online application tool.  James is on various hospital committees that directly support quality improvement initiatives, as well as institution-wide committees such as the President’s Employee Recognition Awards, Holiday Happenings and Upstate Stars Employee Recognition.  In his spare time, James is an avid tennis player and enjoys competitive racquetball.