Jeff Miller

Account Development Manager & Principal Consultant
CustomersFirst Now

Results-oriented executive with over ten years of executive leadership experience. Proven strength in Strategic Planning, Execution and Consulting. Excellent record of increasing employee engagement, customer satisfaction and profitability. Highly skilled in understanding complex business problems and breaking them into manageable work efforts. Relentless focus on achieving results and building a lasting foundation for the business.

Customer experience analysis and design experience in Finance, Manufacturing, Insurance, Telecommunications, Software, etc. Global experience having led projects in Canada, USA, UK, Germany, Italy and Switzerland.

Specialties:

- Corporate Executive Leadership Experience

- Customer Experience Analysis and Design

- Highly Complex Business Analysis and Design

- Process Engineering / Business Systems Design

- Field Operations Leadership / Project Management

- Inbound / Outbound Call Centre Operations and Customer Care

- Warehousing Logistics / Distribution

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

16:15 PX Leaders Champagne Roundtable Discussions

Potential Topics:
1. How to get involved with technology decisions at your organization

Moderator: Samir Batra, VP, Patient Engagement, OneView Healthcare

2. The evolving CG-CAHPS landscape—what you need to know
Moderator: Dale Shaller, MPA, Managing Director, National CAHPS Database

3. Achieving employee engagement from the front office to the back office
Moderator: Brenda Johnson, VP, Experience and Service Excellence, Dimensions Healthcare System

4. Future-state journey mapping to unlock PX innovation
Moderator: Jeff Miller, Account Development Manager & Principal Customer Experience Consultant, CustomersFirst Now

5. Mastery simulation hourly rounding
Moderator: Kathy Bachman, Patient Experience Manager, Office of Service Excellence, University of Kentucky Healthcare

6. Leveraging a healthcare relationship management system to attract and retain patients
Moderator: Jason Wolfgang, Director, Product Management, hc1.com

7. Improve your HCAHPS Pain Scores to drive ‘overall’ success
Moderator: Megan King, MSN, RN, Director, Patient Experience, Geisinger Health System

8. How to ensure sustained patient experience improvement through a culture of accountability
Moderator: Tracie Clang, Performance Improvement Coach, TruthPoint

9. Leadership and mindfulness
Moderator: Melanie Saiedy, AVP for Organizational Effectiveness, Continuous Learning, MedStar Health

10. Using lean principles to improve every aspect of the patient experience
Moderator: Jennifer Phillips, Innovation Director, Virginia Mason Medical Center

11. Ideas for transforming the in-room experience

Moderator: Marina McDonough, Vice President, Innovation, Optum