Jennifer Sigman, MBA

Jennifer Sigman is a vibrant leader with 14 years of customer service, management and coaching experience. She is passionate about encouraging and mentoring others to put the patient at the center of their care experience.

Jennifer has been in her role with Mount Carmel St. Ann's Hospital since February 2015. During this time, she has helped lead the team to record high patient satisfaction results. Contributing to these successes, she introduced a new rounding tool for leaders to promote real-time feedback from the patients. For the five years prior to her Patient Experience position, Jennifer worked in three different hospitals developing and implementing Room Service programs for Nutrition Services contractors. In this role, patient satisfaction scores for food services increased significantly, upwards of 80% at one hospital site. Prior to her work in healthcare, Jennifer worked in the hospitality industry in various leadership roles at the Columbus Zoo and Aquarium, Six Flags and restaurants in Central Ohio.

Jennifer has a Bachelor of Science degree in both Business Management and Human Resources Management from Franklin University in Columbus, Ohio. Jennifer also has an MBA from Franklin University.

Jennifer and her husband Mike reside in Delaware, Ohio with their two boys Cameron and Hudson. Outside of work, she enjoys traveling with her husband and spending the weekends taking daytrips with her boys.