Julie Becker DBA, MBA, RN

Chief Patient Experience Officer
Lovelace Women's Hospital

Julie currently works for Lovelace Women’s Hospital as the Chief Patient Experience Officer. The CXO is a new position for the organization, with Julie accepting the role in May 2015. Lovelace Women’s Hospital is New Mexico’s first and only hospital dedicated to women’s health. Previously, she worked for Wheaton Franciscan Healthcare for 15 years. Wheaton Franciscan Healthcare has 14 hospital sites, over 500 employed physicians, and 17,000 employees. She served in numerous roles within the system, including front line nurse, charge nurse, Patient Care Manager, Director of Patient Experience and the first Vice President for Patient and Family Experience for the system. She started her career as a registered nurse in 1996 and in 2010, she received her MBA in Organizational Development and her Doctorate in Business Administration specializing in Leadership in 2013.

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

10:50 Keynote: Enrich the Patient Experience By Empowering Your Employees

An exceptional patient experience is only possible if the members of the care team feel they are functioning in an empowered environment. Such an environment supports engaging employees on a level that leads to a commitment to the patient and ultimately a commitment to the organization. Employees are the organization’s internal customer and therefore deserve the attention of leadership. Understanding the power of an engaged workforce is essential to leveraging one of the most important driving forces of high quality patient experiences.

Learning Objectives:

• Explore the correlation between employee engagement and patient experience
• Discuss levels of engaged employees
• Develop a plan to improve employee engagement

Patient Experience Design and Innovation

Sunday, April 12th, 2015

09:50 Panel: Chief Experience Officer Perspectives—An Inside Look

A newer seat in the hospital and health system c-suite is the Chief Patient Experience Officer. But what does this role really entail? Here some lessons learned from CXOs making a difference at their organizations.