Kathy Denton PhD, CMQ/OE, SSBB, CPHQ

Associate Director of Patient Experience
MD Anderson Cancer Center

Kathy Denton has been a facilitator and leader of change and performance improvement for over 25 years in both the private and public sectors. The last 18 years she has been at MD Anderson Cancer Center, with the last four years focusing on improving the patient experience. She has been instrumental in the development of the Patient Experience Program at MD Anderson Cancer Center. She has a Six Sigma Black Belt; is a Certified Manager of Quality and Organizational Excellence and is a Certified Professional for Healthcare Quality. She also serves on the Texas A&M University - College of Education and Human Development - Advisory Board.

Check out the incredible speaker line-up to see who will be joining Kathy.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

14:45 Panel: The Importance Of Establishing A Patient And Family Advisory Council

In this panel hear about the strategic and operational steps for including the patient voice on committees and projects and get insight into from patient advisors about their roles on the councils as well.
Learning Objectives:

• How to incorporate the council into your PX strategy
• Recruitment and orientation processes
• Cultural and organization change that results from the PFAC