Kelley Dillon

HFHHN Director, Service Excellence
Henry Ford Health System

Check out the incredible speaker line-up to see who will be joining Kelley.

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Patient Experience Culture

Thursday, March 12th, 2015

11:10 Keynote: A Large Health System's Journey Using Patient-Centered Digital Rounding To Achieve Greater Levels Of Clinical And Patient Satisfaction – A Case Study

A prestigious hospital introduced Orchid to its rounding process to provide increased visibility into the process, as a means of better understanding and improving the patient experience. Moving from pen and paper to digital rounding allowed the facility to collect, aggregate, and analyze information about patient stays, turning rounds into actionable data. The hospital is now able to track trends, identify improvement areas, and implement meaningful, lasting change.