Lance Donkerbrook

COO
Commonwealth Primary Care ACO

Mr. Donkerbrook has over twenty years of healthcare operational, financial and contracting experience within national health insurers, hospital delivery networks, physician practices, healthcare technology companies and most recently, ACOs. Lance has lead many projects related to strategic planning, system selections, M&A, business process reengineering, and contracting associated with delivery systems, health plan operations and IT systems implementations. His last few years’ efforts focus on provider transition out of the fee for service world and into value based care.

Lance is currently the Chief Operating Officer of the Commonwealth Primary Care Accountable Care Organization based in Phoenix, Arizona. Commonwealth has over one hundred primary care providers, has over 43,000 MSSP lives, as well as over 25,000 lives in Commercial and Medicare Advantage contracts. Lance is actively battling with the State of AZ in a proposed shutdown as a member of the Board of Directors for Meritus Health Plans, Arizona’s only not for profit state exchange co-operative health plan. He also volunteers with the Men’s Arts Council at the Phoenix Art Museum. He serves as an advisor to two healthcare technology startups and a managed care publication based in Arizona. He has degrees in a BS in Economics from Arizona State University and an MBA from Texas Christian University.

Check out the incredible speaker line-up to see who will be joining Lance.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

14:05 Presentation: Engaging the Patient At The Point Of Entry: Viewpoint From Primary Care And The Provider-Based Organization

In the Commonwealth Primary Care ACO, our patient engagement starts with a focus on the patient and their PCP. Our organization’s approach is the opposite of most where, we take a bottom up, grass roots type of approach. We encourage all participants to try new things and find an individual approach that works for their needs.

Learn how you organization can:
• Establish that important, fundamental connection between the member and the PCP
• Encourage patients and partners to find common engagement in the community and between each other
• Find the next step of engagement links to specialists, ancillary, facilities and payors and others
• Develop these tools on a budget

15:55 Champagne Roundtable Discussions

Potential Topics:

1. Prevention of physician burn-out—increasing provider engagement in PX efforts
Moderator: Peggy Greco, PhD, Clinical Psychologist, Director of Physician Coaching Program, Nemours Children’s Clinic

2. Purposeful leadership rounding
Moderator: Sandy Myerson, SVP & Chief Patient Experience Officer, Mount Sinai Health System

3. Using digital rounding to improve visibility and the patient experience
Moderator: Shawn Lemerise, VP, Business Development, CipherHealth

4. Exploring the connection between employees and patient experience outcomes
Moderator: Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions

5. Strategies for managing patients, patience and perception of wait time
Moderator: Jan Althouse, RDH, MHA, FACHE, LSSBB, Patient Experience Coordinator, Cook Children's Health Care System

6. Establishing a system-wide multi-disciplinary PX steering committee
Moderator: Renee Jones, Director, Patient Experience, The OSU Comprehensive Cancer Center-James Cancer Hospital and Solove Research Institute

7. Health literacy—closing the gap between clinicians and patients
Moderator: Doris Lopez, VP, Patient Experience, Interfaith Medical Center

8. Communication strategies to improve the patient-physician relationship
Moderator: Steven Kaplan, MD, Associate Chief Medical Officer,
Ambulatory Care and Patient Experience, New York-Presbyterian Hospital

9. Essential elements of a successful and sustainable patient experience strategy
Moderator: Rick Evans, Senior Director and Chief Experience Officer, Massachusetts General Hospital

10. Partnering patient experience with quality and safety
Moderator: Jean Ball, Chief Compliance Officer and Director of Patient Experience at North Shore Medical Center

11. Putting the value back on the patient/provider relationship
Moderator: Lance Donkerbrook, COO, Commonwealth ACO