Lynn D. Charbonneau MBA

While Lynn is new to Northside Hospital and HCA West Florida, she has 39 years of healthcare experience with 25 years in patient experience improvement at Yale New Haven Health in New Haven, CT and then later at Waterbury Hospital in Waterbury, CT.  She possesses a successful track record and holds a regional and national reputation for formulating strategies to achieve improvement in service excellence and patient satisfaction.  Lynn has strong leadership, goal setting and coaching skills.  She supports that measurement is the key to driving results and it is critical to transforming organizational culture.  Lynn has been selected by The Beryl Institute to be an “item writer” for the Patient Experience Certification exam to be released in December.

Lynn has a passion for people development and a strong desire to continue to impact the patient experience – it is a journey that does not end.  She believes that focusing on staff, physicians and team development, the patient experience will change.    Lynn is proud of the results she has experienced using this focused approach and welcomes the opportunity to share it.