Lynn Ehrmantraut

Senior Vice President of Avatar Solutions
Avatar Solutions

Lynn Ehrmantraut is the Senior Vice President of Performance Improvement for Avatar Solutions. She is responsible both externally and internally to set the agenda for Performance Improvement, Research Development, and CAHPS Compliance aimed at improving the patient experience.
Lynn provides guidance to help the Avatar team share its expertise in measuring and improving the patient experience of care to lead and shape the national conversation. Internally, Lynn provides oversight and direction to drive partner improvement through products and services that are of the highest quality, meeting regulatory and rigorous research specifications.
Lynn's training is in Health Information Management. She has 20-plus years’ experience in a variety of acute, behavioral, and sub-acute healthcare settings, focused in the areas of performance improvement, customer service, risk, informatics, and accreditation. Prior organizations include Eisenhower Medical Center, The Betty Ford Center, and Quorum Health Resources.
She joined Avatar Solutions in 2001, after having experienced first-hand the Avatar products and services available over a span of 10 years.
Lynn’s MBA is from the University of Phoenix, and she holds an undergraduate degree in Health Information Administration from the College of St. Scholastica. She is a Registered Health Information Administrator and certified quality professional through NAHQ’s CPHQ certification program.

Check out the incredible speaker line-up to see who will be joining Lynn.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

09:40 Keynote: Smarter Insights: Exploring The Connection Between Employees And Patient Experience Outcomes

As incentives (and penalties) to measure and improve the patient experience continue to expand and multiply, organizational leaders are looking to make smarter strategic choices, smarter connections between the caregiver and the patient, and smarter predictions on how today’s efforts will impact tomorrow.
To help organizations meet the aforementioned goals, Avatar has been working with clients in new and different ways to quantify the connection between employee engagement and HCAHPS outcomes. In the practice setting, providers who are moving to more patient-centric, team-base delivered care are focused on insights that help them to capture patient needs, priorities, and preferences in a new way. And in the world of strategic decision making and competing priorities, leaders are looking for predictive analytics that will help create smarter choices to “move the needle” on performance in general. This session will explore the current efforts and offer best practices and research to help providers and employees continue to advance when it comes to the patient experience.
Participants in this session will:
• Understand the direct connections between key aspects of employee engagement and the resulting implications for HCAHPS performance.
• Explore advanced insights into patient needs, values, and priorities which (should) shape the care plan through a creative approach to patient story gathering.
• Peer into the future of predictive analytics, which can drive prioritization of improvement efforts to maximize HCAHPS performance and payment.

15:55 Champagne Roundtable Discussions

Potential Topics:

1. Prevention of physician burn-out—increasing provider engagement in PX efforts
Moderator: Peggy Greco, PhD, Clinical Psychologist, Director of Physician Coaching Program, Nemours Children’s Clinic

2. Purposeful leadership rounding
Moderator: Sandy Myerson, SVP & Chief Patient Experience Officer, Mount Sinai Health System

3. Using digital rounding to improve visibility and the patient experience
Moderator: Shawn Lemerise, VP, Business Development, CipherHealth

4. Exploring the connection between employees and patient experience outcomes
Moderator: Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions

5. Strategies for managing patients, patience and perception of wait time
Moderator: Jan Althouse, RDH, MHA, FACHE, LSSBB, Patient Experience Coordinator, Cook Children's Health Care System

6. Establishing a system-wide multi-disciplinary PX steering committee
Moderator: Renee Jones, Director, Patient Experience, The OSU Comprehensive Cancer Center-James Cancer Hospital and Solove Research Institute

7. Health literacy—closing the gap between clinicians and patients
Moderator: Doris Lopez, VP, Patient Experience, Interfaith Medical Center

8. Communication strategies to improve the patient-physician relationship
Moderator: Steven Kaplan, MD, Associate Chief Medical Officer,
Ambulatory Care and Patient Experience, New York-Presbyterian Hospital

9. Essential elements of a successful and sustainable patient experience strategy
Moderator: Rick Evans, Senior Director and Chief Experience Officer, Massachusetts General Hospital

10. Partnering patient experience with quality and safety
Moderator: Jean Ball, Chief Compliance Officer and Director of Patient Experience at North Shore Medical Center

11. Putting the value back on the patient/provider relationship
Moderator: Lance Donkerbrook, COO, Commonwealth ACO