Marina McDonough

Vice President, Innovation
Optum

Marina McDonough is the Vice President of Innovation at Optum. Ms. McDonough has over 23 years of healthcare experience helping hospital organizations improve financial and operational performance. In her current role, Ms. McDonough fosters collaboration with strategic partners and across multiple business disciplines to bring new solutions to market. Ms. McDonough has been a frequent industry speaker on a variety of hospital revenue cycle topics, is a Fellow of the Healthcare Financial Management Association, member of the American College of Healthcare Executives and has a Master of Healthcare Administration from the University of Minnesota.

Check out the incredible speaker line-up to see who will be joining Marina.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

16:15 PX Leaders Champagne Roundtable Discussions

Potential Topics:
1. How to get involved with technology decisions at your organization

Moderator: Samir Batra, VP, Patient Engagement, OneView Healthcare

2. The evolving CG-CAHPS landscape—what you need to know
Moderator: Dale Shaller, MPA, Managing Director, National CAHPS Database

3. Achieving employee engagement from the front office to the back office
Moderator: Brenda Johnson, VP, Experience and Service Excellence, Dimensions Healthcare System

4. Future-state journey mapping to unlock PX innovation
Moderator: Jeff Miller, Account Development Manager & Principal Customer Experience Consultant, CustomersFirst Now

5. Mastery simulation hourly rounding
Moderator: Kathy Bachman, Patient Experience Manager, Office of Service Excellence, University of Kentucky Healthcare

6. Leveraging a healthcare relationship management system to attract and retain patients
Moderator: Jason Wolfgang, Director, Product Management, hc1.com

7. Improve your HCAHPS Pain Scores to drive ‘overall’ success
Moderator: Megan King, MSN, RN, Director, Patient Experience, Geisinger Health System

8. How to ensure sustained patient experience improvement through a culture of accountability
Moderator: Tracie Clang, Performance Improvement Coach, TruthPoint

9. Leadership and mindfulness
Moderator: Melanie Saiedy, AVP for Organizational Effectiveness, Continuous Learning, MedStar Health

10. Using lean principles to improve every aspect of the patient experience
Moderator: Jennifer Phillips, Innovation Director, Virginia Mason Medical Center

11. Ideas for transforming the in-room experience

Moderator: Marina McDonough, Vice President, Innovation, Optum