Megan King MSN, RN, CCE

Director, Patient Experience
Geisinger Health System

Megan is a graduate of Drexel University with a Masters in Nursing Education. From Selinsgrove, Pa, she has had a long career within Geisinger Health System, moving from direct nursing care for 18 years everything from cardiac to maternity, to land in a role creating and implementing community health programs for the Women’s Health Service Line. In the last six years she has been involved in process improvement for the nursing service for pain management, communication, medication reconciliation and education and patient belongings tracking. She joined the Patient Experience team at Geisinger in March 2014, bringing a wealth of patient perspective and employee education to lead patient centric changes in four hospitals of the Geisinger Health System.

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

16:15 PX Leaders Champagne Roundtable Discussions

Potential Topics:
1. How to get involved with technology decisions at your organization

Moderator: Samir Batra, VP, Patient Engagement, OneView Healthcare

2. The evolving CG-CAHPS landscape—what you need to know
Moderator: Dale Shaller, MPA, Managing Director, National CAHPS Database

3. Achieving employee engagement from the front office to the back office
Moderator: Brenda Johnson, VP, Experience and Service Excellence, Dimensions Healthcare System

4. Future-state journey mapping to unlock PX innovation
Moderator: Jeff Miller, Account Development Manager & Principal Customer Experience Consultant, CustomersFirst Now

5. Mastery simulation hourly rounding
Moderator: Kathy Bachman, Patient Experience Manager, Office of Service Excellence, University of Kentucky Healthcare

6. Leveraging a healthcare relationship management system to attract and retain patients
Moderator: Jason Wolfgang, Director, Product Management, hc1.com

7. Improve your HCAHPS Pain Scores to drive ‘overall’ success
Moderator: Megan King, MSN, RN, Director, Patient Experience, Geisinger Health System

8. How to ensure sustained patient experience improvement through a culture of accountability
Moderator: Tracie Clang, Performance Improvement Coach, TruthPoint

9. Leadership and mindfulness
Moderator: Melanie Saiedy, AVP for Organizational Effectiveness, Continuous Learning, MedStar Health

10. Using lean principles to improve every aspect of the patient experience
Moderator: Jennifer Phillips, Innovation Director, Virginia Mason Medical Center

11. Ideas for transforming the in-room experience

Moderator: Marina McDonough, Vice President, Innovation, Optum

Patient Experience Design and Innovation

Sunday, April 12th, 2015

11:20 Panel: Digital Strategies For Patient Engagement

This session will explore mobile and other digital tools that improve patient engagement not only at the bedside but at home as well. Panelists will talk about some of the digital tools they are using that improving patient engagement with their provider and also with their own health. Discuss:

• Examples of digital tools that are improving patient experience and outcomes
• Training clinicians and staff to use new technology
• How to encourage patient engagement and adoption of digital tools
• Improving collaboration with your marketing and IT teams