Michelle Giarrusso

Senior Director of PFCC Innovation Center
PFCC Innovation Center at UPMC

Michelle Giarrusso, BSN, MS, MBA, Director of the PFCC Innovation Center of UPMC, is responsible for projects that result in value improvement from patients’ and families’ perspective and include the full spectrum of new methods, organizational structures and processes. She has over 20 years of experience in clinical (orthopaedic and neuro-oncology) and process improvement, focusing on the Patient Family Centered Care Methodology and Practice, Time-Driven Activity-Based Costing, initiatives improving experiences, outcomes and cost, and program development.

Check out the incredible speaker line-up to see who will be joining Michelle.

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Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

14:00 Deliver Value by Design: Improve Experiences, Outcomes and Reduce Cost

The current healthcare environment requires providers to quickly develop new models of care that deliver value. Using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P) combined with Time-Driven Activity-Based Costing (TDABC) we can create value by delivering ideal care experiences as well as improving outcomes and reducing costs. This integrated approach allows organizations to efficiently manage and focus all required resources, develop high performance care teams, and design treatment through a full cycle of care that drives dramatic and sustainable care and culture transformation.

• Learn how to co-design care delivery by viewing all care through the eyes of patients, families, and care givers using the PFCC Methodology and Practice.

• Discuss how using TDABC within the PFCC Methodology allows you to identify the true cost of care at the level of the clinical condition and drive improvements that decrease cost while protecting or enhancing experience and outcomes.

• Understand how one tool and one implementation team can improve clinical and financial objectives, allowing organizations to enter into bundled payment and reference-based pricing negotiations while minimizing financial risk.