Pam Prissel MS, LCSW

Community Practice Patient Experience Manager
Mayo Clinic Health System

Pam Prissel is a manager of Patient Experience for Mayo Clinic Health System Community Practice and helps lead service strategy and transform and shape the patient experience. The Mayo Clinic Health System is made up of 4 regions with 18 hospitals, over 80 clinics, and numerous other service lines. Pam has been instrumental in leading numerous improvement projects, most recently leading an Enterprise team in the development and implementation of the Mayo Clinic Patient Experience Consultation and Coaching model, aligning practices of Patient Experience leaders and coordinators across the Enterprise and currently leading an experience design community practice project looking at how Mayo Clinic Community Practice transitions patients form hospital to home.
Pam serves as a faculty member for the Mayo Clinic Communication in HealthCare communication course offered to providers, and as a provider coach. She is certified as a Mayo Clinic Quality Fellow and served as a Mayo Clinic Service Collaborative Coach assisting teams with focused improvement quality service projects. Pam works with the Mayo Clinic Provider Relations network to provide consultation to hospitals nationally and internationally who seek to develop, enhance or refresh their patient experience.
Pam’s inspiration for working to improve the Patient Experience stems from the loss of her mother, who died as a result of a preventable medical error and her thirty five years of healthcare experience. This experience, together with her professional expertise, served as the catalyst for her firm commitment to improving patient experience
Pam has worked as a clinician prior to her role in the patient experience - as a registered dietitian, public health nutritionist, instructor, behavioral health therapist and Employee Assistance Manager in business, healthcare settings and educational settings. She holds a Master of Science in Mental Health Counseling from the University of Wisconsin-Stout with a Bachelor of Science degree in Dietetics, and completed a dietetic internship at Mayo Clinic in Rochester. In healthcare, she has enjoyed the privilege of serving patients and working with collaborative teams.

Check out the incredible speaker line-up to see who will be joining Pam.

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Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

11:00 Communication and Coaching Tools That Engage Your Providers In The Patient Experience

Communication is an essential skill for establishing physician-patient relationships and effective functioning among health care professionals. This workshop will focus on training and other improvement methods used at Mayo Clinic to enhance empathic relationships and improve the provider patient trust and communication.
Outcomes:

Describe relationship based care communication strategies that emulate Mayo Clinic’s primary value – The Needs of the Patient Come First and communicate patient experience as a primary focus and priority.
Describe provider communication training, tools and resources to enhance the provider relationship with patients and families.
Learn compassionate communication practices that reduce patient’s feelings of vulnerability, builds trust, comforts family members and enhances health outcomes.