Peter Lawson

Patient Experience Data Analyst
Metrohealth System, Inc.

Peter Lawson is an analyst with the MetroHealth System in Cleveland, Ohio. Peter’s work with the Office of Patient Experience at MetroHealth is focused on transforming data about patients’ experiences of care into insights that will help the MetroHealth System achieve its vision to be the most admired public health system in the nation. Building on years of experience as an academic researcher, Peter brings together his skills in medical anthropology, public health and business administration to interpret and amplify the patient’s voice so that it illuminates and motivates positive change within the MetroHealth System. Peter’s formal training in quantitative and qualitative analysis is complemented by his ongoing fascination with design thinking, data visualization, and predictive analytics.

Check out the incredible speaker line-up to see who will be joining Peter.

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Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

10:05 Keynote: Re-Evaluating Your Patient Experience Data To Match Your Key Stakeholders Needs

The patient's voice is our actionable currency in the world of Patient Experience. It is how we influence our key stakeholders, change processes and impact caregivers. New sources of data collection allow us to move from a reactive to an in the moment responsiveness and eventually to a proactive position around using patient experience information to make change. We will discuss how we used an organizational re-structuring to re-evaluate our data collection and provide improved insights to our key stakeholders.

Following this talk participants will be able to:
• Describe various current and future tools for collecting patient experience data beyond basic CAHPS surveys
• Understand how to align key stakeholder strategic goals with data collection and analysis
• Align tools, analysis and reporting for better decision-making