Rachel Biblow LCSW, MSW

Rachel Biblow is the Senior Director of Patient and Family Services at the Children’s Hospital of Philadelphia (CHOP). In this role, she has direct oversight for the administrative, operational and financial activities for Social Work services, Family Relations, Language Services, Spiritual Care, and Family Centered Care Programming, including Patient and Family Experience/Satisfaction, as well as the hospital resource centers. Rachel serves on a variety of hospital committees; including the Ethics and Quality Improvement Committees. She is passionate about improving quality, safety and the overall care experience in healthcare. Rachel is an international speaker on Family Centered Care and Social Work leadership and has presented at multiple health systems and conferences.
Rachel is leading the overall design and implementation of an organization-wide patient and family experience strategy, to improve overall patient and family engagement and satisfaction at the Children’s Hospital of Philadelphia. Through collaborative efforts, she is establishing the necessary infrastructure, improved systems and processes to drive alignment with CHOP’s leadership principles and the hospital’s core value of Family-Centered Care to improve the overall care experience at CHOP.
Rachel holds a Bachelor’s degree in Psychology, from the Pennsylvania State University and a Masters in Social Work from the School of Social Policy and Practice at the University of Pennsylvania. In addition to her work at CHOP, Rachel serves on the Board of Directors for the Make-A-Wish Foundation of Philadelphia and Susquehanna Valley, where she also contributes as a volunteer wish-granter. She volunteers through CHOP with Manna and the Ronald McDonald Camp for children and their siblings impacted by cancer. She served on the Children’s Hospital Association executive Steering Committee for Service Excellence and currently joining efforts to launch the Pediatric Forum within the Beryl Institute. She is a member of the Society for Social Work Leadership in Health Care, National Association of Social Workers and the Association for Patient Experience.