Renee Jones

Director, Patient Experience
The James, The Ohio State University Comprehensive Cancer Center

Renee Jones is the Director of Patient Experience for The James Cancer Hospital and Richard Solove Research Institute at The Ohio State University Wexner Medical Center where she leads efforts to exceed patient expectations and provide the best patient experience. In her role, Renee is responsible for providing patient feedback and coaching to physicians and staff; tracking and trending feedback for improvement, partnering with Quality on process improvement initiatives and managing the staff recognition program. She is also responsible for overseeing a team of patient experience professionals and 500+ adult and student volunteers whose interpersonal skills have a positive impact on the patient experience. Renee has over 25 years’ experience in Customer Service and is a DDI Certified trainer. In her spare time, Renee enjoys spending time with family and cheering for the OSU BUCKEYES!

Check out the incredible speaker line-up to see who will be joining Renee.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

15:55 Champagne Roundtable Discussions

Potential Topics:

1. Prevention of physician burn-out—increasing provider engagement in PX efforts
Moderator: Peggy Greco, PhD, Clinical Psychologist, Director of Physician Coaching Program, Nemours Children’s Clinic

2. Purposeful leadership rounding
Moderator: Sandy Myerson, SVP & Chief Patient Experience Officer, Mount Sinai Health System

3. Using digital rounding to improve visibility and the patient experience
Moderator: Shawn Lemerise, VP, Business Development, CipherHealth

4. Exploring the connection between employees and patient experience outcomes
Moderator: Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions

5. Strategies for managing patients, patience and perception of wait time
Moderator: Jan Althouse, RDH, MHA, FACHE, LSSBB, Patient Experience Coordinator, Cook Children's Health Care System

6. Establishing a system-wide multi-disciplinary PX steering committee
Moderator: Renee Jones, Director, Patient Experience, The OSU Comprehensive Cancer Center-James Cancer Hospital and Solove Research Institute

7. Health literacy—closing the gap between clinicians and patients
Moderator: Doris Lopez, VP, Patient Experience, Interfaith Medical Center

8. Communication strategies to improve the patient-physician relationship
Moderator: Steven Kaplan, MD, Associate Chief Medical Officer,
Ambulatory Care and Patient Experience, New York-Presbyterian Hospital

9. Essential elements of a successful and sustainable patient experience strategy
Moderator: Rick Evans, Senior Director and Chief Experience Officer, Massachusetts General Hospital

10. Partnering patient experience with quality and safety
Moderator: Jean Ball, Chief Compliance Officer and Director of Patient Experience at North Shore Medical Center

11. Putting the value back on the patient/provider relationship
Moderator: Lance Donkerbrook, COO, Commonwealth ACO