Samir Batra, Vice President, Patient Engagement at Oneview Healthcare
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Samir Batra


Vice President, Patient Engagement
Oneview Healthcare

Check out the incredible speaker line-up to see who will be joining Samir.

Download The Latest Agenda

Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015


16:15 PX Leaders Champagne Roundtable Discussions

Potential Topics:
1. How to get involved with technology decisions at your organization
Moderator: Samir Batra, VP, Patient Engagement, OneView Healthcare

2. The evolving CG-CAHPS landscape—what you need to know
Moderator: Dale Shaller, MPA, Managing Director, National CAHPS Database

3. Achieving employee engagement from the front office to the back office
Moderator: Brenda Johnson, VP, Experience and Service Excellence, Dimensions Healthcare System

4. Future-state journey mapping to unlock PX innovation
Moderator: Jeff Miller, Account Development Manager & Principal Customer Experience Consultant, CustomersFirst Now

5. Mastery simulation hourly rounding
Moderator: Kathy Bachman, Patient Experience Manager, Office of Service Excellence, University of Kentucky Healthcare

6. Leveraging a healthcare relationship management system to attract and retain patients
Moderator: Jason Wolfgang, Director, Product Management, hc1.com

7. Improve your HCAHPS Pain Scores to drive ‘overall’ success
Moderator: Megan King, MSN, RN, Director, Patient Experience, Geisinger Health System

8. How to ensure sustained patient experience improvement through a culture of accountability
Moderator: Tracie Clang, Performance Improvement Coach, TruthPoint

9. Leadership and mindfulness
Moderator: Melanie Saiedy, AVP for Organizational Effectiveness, Continuous Learning, MedStar Health

10. Using lean principles to improve every aspect of the patient experience
Moderator: Jennifer Phillips, Innovation Director, Virginia Mason Medical Center

11. Ideas for transforming the in-room experience
Moderator: Marina McDonough, Vice President, Innovation, Optum