Sandra Rush

Senior Director, Patient Experience
Dignity Health

Check out the incredible speaker line-up to see who will be joining Sandra.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

14:45 Panel: Capturing And Measuring Voice Of The Patient

How are you capturing the voice of the patient at your organization? How are you collecting data from multiple sources and getting a clear picture of your patients that will help define and prioritize improvement
Initiatives.

Panelists will discuss:
• Methods for capturing voice of the patient
• How to best analyze and visualize this critical feedback and relay it to the right parts of the organization
• How VoP can lead to improved compliance
• and ultimately, improved outcomes
• How patients can provide critical information about their own treatment and diagnosis
• How providers can learn to listen more proactively to their patients