Sarah Arnold

Patient experience staff and a member of the Patient and Family Partnership Program will share our journey of developing a program that incorporates the patient and family voice in planning and decision-making across our health system, and the ongoing process of cultural shift towards comfort with patient and family involvement in operational and strategic work. We will describe our Partner recruitment process and model of tiered participation levels that allow patients and family members various ways to engage in the Partnership Program. Key to the program’s success is our defined road map for incorporation of the patient and family voice, which includes a readiness assessment of those requesting patient and family Partner involvement in their work, screening and orientation of Partners, orientation of stakeholders, stakeholder interaction with the patient and family Partners, and follow-up with Partners on outcomes from their involvement. We will share tools we have developed to facilitate patient and family involvement and videos about the program and our patient and family Partners.

Learning Objectives:

• Understand key elements of a road map to make a patient and family advisory program successful from both the patient/family and organizational perspectives
• Receive examples of forms and tools to facilitate a patient and family advisory program
• Learn about a tiered model that allows patients and families options for how they participate and can enable inclusion of patient and family voice across an organization with varying levels of readiness