Sean Rodriguez

Chief Experience Officer
Barnes-Jewish Hospital at Washington University

Check out the incredible speaker line-up to see who will be joining Sean.

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Your Patient Experience Strategy and Execution

Thursday, February 12th, 2015

08:40 Opening Address By The Conference Chair

09:45 Keynote: The 4-Quadrant Model: A Foundational Approach To Patient Experience And Operational Excellence

The 4QPX Model (4-Quadrant Model for Patient Experience) is a foundational framework for an organization's patient experience journey. This framework can be used both from a gap analysis and a strategic planning perspective.

During this session participants will explore:
• A balanced approach to assess the current state of their organization relative to its patient experience initiatives
• An alternative method to understanding an organization's strength and weaknesses
• How to use the 4QPX model to prioritize and plan for future success
• Developing executive buy-in to the patient experience strategic planning process