Shawn Lemerise

VP, Business Development
CipherHealth

Shawn Lemerise brings over 12 years of experience in healthcare consulting, project management, change management and operational redesign. Shawn helps oversee CipherHealth’s business development efforts, specifically around strategic relationships and channel partnerships. Prior to joining CipherHealth, Shawn led an integrated team of consultants at a large academic medical center in New York City for VHA, where he focused on clinical utilization and contracting to increase operational efficiency while driving down costs for the system. In addition, Shawn was responsible for executive buy-in throughout the system along with the adoption and integration of various operational and financial analytic tools. Shawn’s experience also includes working at Huron Consulting Group, where he helped healthcare clients achieve their savings goals through strategic sourcing, operational improvements and customized supply chain strategies. He led engagements at various hospitals across the United States, with a special focus on large multi-campus academic centers.

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda

Patient Experience Culture

Thursday, March 12th, 2015

11:10 Keynote: A Large Health System's Journey Using Patient-Centered Digital Rounding To Achieve Greater Levels Of Clinical And Patient Satisfaction – A Case Study

A prestigious hospital introduced Orchid to its rounding process to provide increased visibility into the process, as a means of better understanding and improving the patient experience. Moving from pen and paper to digital rounding allowed the facility to collect, aggregate, and analyze information about patient stays, turning rounds into actionable data. The hospital is now able to track trends, identify improvement areas, and implement meaningful, lasting change.

15:55 Champagne Roundtable Discussions

Potential Topics:

1. Prevention of physician burn-out—increasing provider engagement in PX efforts
Moderator: Peggy Greco, PhD, Clinical Psychologist, Director of Physician Coaching Program, Nemours Children’s Clinic

2. Purposeful leadership rounding
Moderator: Sandy Myerson, SVP & Chief Patient Experience Officer, Mount Sinai Health System

3. Using digital rounding to improve visibility and the patient experience
Moderator: Shawn Lemerise, VP, Business Development, CipherHealth

4. Exploring the connection between employees and patient experience outcomes
Moderator: Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions

5. Strategies for managing patients, patience and perception of wait time
Moderator: Jan Althouse, RDH, MHA, FACHE, LSSBB, Patient Experience Coordinator, Cook Children's Health Care System

6. Establishing a system-wide multi-disciplinary PX steering committee
Moderator: Renee Jones, Director, Patient Experience, The OSU Comprehensive Cancer Center-James Cancer Hospital and Solove Research Institute

7. Health literacy—closing the gap between clinicians and patients
Moderator: Doris Lopez, VP, Patient Experience, Interfaith Medical Center

8. Communication strategies to improve the patient-physician relationship
Moderator: Steven Kaplan, MD, Associate Chief Medical Officer,
Ambulatory Care and Patient Experience, New York-Presbyterian Hospital

9. Essential elements of a successful and sustainable patient experience strategy
Moderator: Rick Evans, Senior Director and Chief Experience Officer, Massachusetts General Hospital

10. Partnering patient experience with quality and safety
Moderator: Jean Ball, Chief Compliance Officer and Director of Patient Experience at North Shore Medical Center

11. Putting the value back on the patient/provider relationship
Moderator: Lance Donkerbrook, COO, Commonwealth ACO